Missed-call text-back for HVAC contractors
When the AC quits in July or the furnace quits in January, homeowners call down a list until someone answers. During heat waves and cold snaps your phone rings most when your techs are busiest.
$97/mo flat · 30-day trial · no setup fee · cancel by text
When HVAC contractors miss calls
- Every tech is out on calls during a heat wave
- Dispatcher is on the other line
- Weekend no-cool / no-heat calls
- Maintenance-plan customers calling to book
About 27% of calls to home-services businesses go unanswered, and fewer than 3% of those callers leave a voicemail. Source: Invoca, 2024, industry estimates. Your numbers will differ. Run yours.
A first text that works for HVAC contractors
One text, your business name, a STOP option, no offers. You edit and approve your own wording during setup.
After hours
If you run after-hours emergency service, "text right away" lets no-heat callers know you saw it. If you don't, the 8 AM text tells them exactly when you'll call.
Reviews for HVAC contractors
Ask after the system is confirmed running, ideally before the tech leaves the driveway. Ask every customer, not just the happy ones (filtering is called "review gating" and Google prohibits it), and never offer a discount or gift for a review.
HVAC guides by city
HVAC in Phoenix
Arizona time (no daylight saving)
HVAC in Dallas
Central time
HVAC in Houston
Central time
HVAC in San Antonio
Central time
HVAC in Austin
Central time
HVAC in Atlanta
Eastern time
HVAC in Tampa
Eastern time
HVAC in Orlando
Eastern time
HVAC in Charlotte
Eastern time
HVAC in Nashville
Central time
HVAC in Denver
Mountain time
HVAC in Columbus
Eastern time
HVAC in Indianapolis
Eastern time
HVAC in Las Vegas
Pacific time
HVAC in Oklahoma City
Central time
Questions
What should a HVAC contractor text a missed caller?
Keep it to one short, informational text that names your business, acknowledges the missed call, asks what they need, and offers STOP. For example: "Hi, this is [Your Business]. Sorry we missed your call - our techs are out on jobs. Is your system not cooling or heating? Reply with a few details and we'll get back to you shortly. Reply STOP to opt out."
Should HVAC contractors text after-hours callers right away?
If you run after-hours emergency service, "text right away" lets no-heat callers know you saw it. If you don't, the 8 AM text tells them exactly when you'll call.
When should a HVAC contractor ask for a Google review?
Ask after the system is confirmed running, ideally before the tech leaves the driveway. Ask every customer, don't filter for happy ones, and never offer anything in exchange for a review.