HVAC missed-call text-back in Charlotte
When the AC quits in July or the furnace quits in January, homeowners call down a list until someone answers. During heat waves and cold snaps your phone rings most when your techs are busiest.
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Charlotte: four distinct seasons
There are two busy seasons, first cold snap and first heat wave, and spring and fall tune-up bookings in between.
When HVAC contractors miss calls
- Every tech is out on calls during a heat wave
- Dispatcher is on the other line
- Weekend no-cool / no-heat calls
- Maintenance-plan customers calling to book
About 27% of calls to home-services businesses go unanswered, and fewer than 3% of those callers leave a voicemail. Source: Invoca, 2024, industry estimates. Your numbers will differ. Run yours.
Example first text
Example business name. You write and approve your own text during setup.
After hours in Eastern time
If you run after-hours emergency service, "text right away" lets no-heat callers know you saw it. If you don't, the 8 AM text tells them exactly when you'll call.
After the job: reviews
Ask after the system is confirmed running, ideally before the tech leaves the driveway.
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