Roofing missed-call text-back in Orlando
Roofing jobs are high-value, and after a storm homeowners call several roofers at once. The first one to respond often gets the inspection.
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Orlando: a long storm season
Hurricane and tropical-storm season can bring weeks of call surges in a row.
When roofers miss calls
- You're on a roof and can't answer safely
- Post-storm call surges
- Insurance-claim callers comparing several roofers
- Evening calls from homeowners who just got home and saw the damage
About 27% of calls to home-services businesses go unanswered, and fewer than 3% of those callers leave a voicemail. Source: Invoca, 2024, industry estimates. Your numbers will differ. Run yours.
Example first text
Example business name. You write and approve your own text during setup.
After hours in Eastern time
Most roofers choose the 8 AM text. A leak at 11 PM usually needs a tarp in the morning, and the caller mostly wants to know you'll call.
Florida: Florida has its own telemarketing law (the Florida Telephone Solicitation Act), which limits sales calls and texts to 8 AM to 8 PM local time. Porchlight's texts are one-time replies to people who just called you, not sales messages, and by default nothing is sent between 8 PM and 8 AM. Not legal advice.
After the job: reviews
Ask when the final inspection or cleanup is done. Roofing reviews carry a lot of weight because jobs are big and infrequent.
Free Google review link + QR code → · All Orlando trades · Roofing guide