Missed-call text-back for roofers
Roofing jobs are high-value, and after a storm homeowners call several roofers at once. The first one to respond often gets the inspection.
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When roofers miss calls
- You're on a roof and can't answer safely
- Post-storm call surges
- Insurance-claim callers comparing several roofers
- Evening calls from homeowners who just got home and saw the damage
About 27% of calls to home-services businesses go unanswered, and fewer than 3% of those callers leave a voicemail. Source: Invoca, 2024, industry estimates. Your numbers will differ. Run yours.
A first text that works for roofers
One text, your business name, a STOP option, no offers. You edit and approve your own wording during setup.
After hours
Most roofers choose the 8 AM text. A leak at 11 PM usually needs a tarp in the morning, and the caller mostly wants to know you'll call.
Reviews for roofers
Ask when the final inspection or cleanup is done. Roofing reviews carry a lot of weight because jobs are big and infrequent. Ask every customer, not just the happy ones (filtering is called "review gating" and Google prohibits it), and never offer a discount or gift for a review.
Roofing guides by city
Roofing in Phoenix
Arizona time (no daylight saving)
Roofing in Dallas
Central time
Roofing in Houston
Central time
Roofing in San Antonio
Central time
Roofing in Austin
Central time
Roofing in Atlanta
Eastern time
Roofing in Tampa
Eastern time
Roofing in Orlando
Eastern time
Roofing in Charlotte
Eastern time
Roofing in Nashville
Central time
Roofing in Denver
Mountain time
Roofing in Columbus
Eastern time
Roofing in Indianapolis
Eastern time
Roofing in Las Vegas
Pacific time
Roofing in Oklahoma City
Central time
Questions
What should a roofer text a missed caller?
Keep it to one short, informational text that names your business, acknowledges the missed call, asks what they need, and offers STOP. For example: "Hi, this is [Your Business]. Sorry we missed your call - we're probably up on a roof. Is this about a leak or storm damage? Reply with your address and what you're seeing, and we'll get back to you today. Reply STOP to opt out."
Should roofers text after-hours callers right away?
Most roofers choose the 8 AM text. A leak at 11 PM usually needs a tarp in the morning, and the caller mostly wants to know you'll call.
When should a roofer ask for a Google review?
Ask when the final inspection or cleanup is done. Roofing reviews carry a lot of weight because jobs are big and infrequent. Ask every customer, don't filter for happy ones, and never offer anything in exchange for a review.