Missed-call text-back for plumbers
Plumbing calls are often urgent: a leak, no hot water, a backed-up drain. The caller usually needs someone today, and if nobody picks up, the next plumber on the list probably will.
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When plumbers miss calls
- You're under a sink or in a crawlspace with your hands full
- You're driving between jobs
- After-hours calls about leaks and backups
- Lunch-rush calls while the office line is busy
About 27% of calls to home-services businesses go unanswered, and fewer than 3% of those callers leave a voicemail. Source: Invoca, 2024, industry estimates. Your numbers will differ. Run yours.
A first text that works for plumbers
One text, your business name, a STOP option, no offers. You edit and approve your own wording during setup.
After hours
For true emergencies (active leaks), many plumbers pick "text right away" for late-night calls so the caller knows someone saw it. Everyone else is usually better served by a text at 8 AM.
Reviews for plumbers
Send the review request the same day the job is done, while the fix is fresh. It works best right after the customer pays. Ask every customer, not just the happy ones (filtering is called "review gating" and Google prohibits it), and never offer a discount or gift for a review.
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Questions
What should a plumber text a missed caller?
Keep it to one short, informational text that names your business, acknowledges the missed call, asks what they need, and offers STOP. For example: "Hi, this is [Your Business]. Sorry we missed your call - we're probably on a job. Is it a leak or something urgent? Reply here and we'll get right back to you. Reply STOP to opt out."
Should plumbers text after-hours callers right away?
For true emergencies (active leaks), many plumbers pick "text right away" for late-night calls so the caller knows someone saw it. Everyone else is usually better served by a text at 8 AM.
When should a plumber ask for a Google review?
Send the review request the same day the job is done, while the fix is fresh. It works best right after the customer pays. Ask every customer, don't filter for happy ones, and never offer anything in exchange for a review.